Prepaid electricity meters are essential for managing electricity consumption efficiently. With advancements in technology, it’s necessary to ensure your meter is upgraded to function properly with the latest systems. Eskom, South Africa’s primary electricity supplier, has implemented a key revision number (KRN) system to keep prepaid meters up to date. This article provides a detailed guide on checking and upgrading your prepaid meter, answering common questions, and offering a clear conclusion on why this process is essential.
What is the Key Revision Number (KRN)?
The Key Revision Number (KRN) is a coding standard used in prepaid electricity meters to ensure compatibility with secure token encryption.
- KRN1: Indicates an older version of encryption.
- KRN2: Signifies an updated encryption system that is more secure and functional.
From 2024, tokens generated for KRN1 meters will no longer work, making it crucial for users to upgrade their meters to KRN2.
How to Check If Your Prepaid Meter Is Upgraded
Step 1: Enter the Verification Code
- On your prepaid meter keypad, input the following 20-digit code:
1844 6744 0738 4377 2416 - Observe the display on your meter.
- If the display shows “2,” “2.2,” or “r2: t2”, your meter is upgraded to KRN2.
- If the display shows “1” or “1.2”, your meter is still on KRN1 and requires an upgrade.
To update your meter, start by checking if your pre-paid meter is on KRN1 (not updated) or KRN2 (updated). Enter the code 1844 6744 0738 4377 2416 on your meter keypad. If your meter displays “2,” “2.2,” or “r2: t2,” it has been upgraded to KRN2. If it… pic.twitter.com/jKgtfI7R0U
— Eskom Hld SOC Ltd (@Eskom_SA) November 21, 2024
Step 2: Verify Regular Functionality
Even if your meter is operational, the upgrade is essential for future token compatibility. Testing with the above code ensures you’re prepared for the upcoming changes.
How to Upgrade Your Prepaid Meter
If your meter is still on KRN1, follow these steps to upgrade:
Step 1: Purchase Electricity
Visit an approved Eskom vendor and buy electricity. Along with your purchase, you’ll receive two additional 20-digit recode tokens.
Step 2: Enter the Tokens
- Input the first recode token using your meter keypad.
- Follow it by entering the second recode token.
- Finally, enter your electricity token.
Ensure you input the codes in the exact order provided to complete the upgrade successfully.
What to Do If Your Meter Does Not Accept the Codes
Sometimes, meters may not accept the recode tokens. Here are two alternative methods to resolve this:
Option 1: Use Eskom’s Chatbot Alfred
- Visit http://alfred.eskom.co.za/chatroom using your internet browser.
- Select the option “Update My Details.”
- Follow the on-screen instructions.
- Eskom will send you an SMS with further instructions.
This method ensures your meter is updated remotely, provided you have internet access.
Option 2: Use the USSD Code
If you don’t have internet access, use your mobile phone to dial:
*120*37566#
Follow the prompts to get assistance with upgrading your meter.
Benefits of Upgrading to KRN2
- Token Compatibility: Post-2024, only KRN2 meters will accept new tokens.
- Enhanced Security: KRN2 encryption reduces the risk of fraud and tampering.
- Future-Proofing: Upgrading ensures your meter remains functional with Eskom’s latest technology.
FAQs
1. Why do I need to upgrade my prepaid meter?
The upgrade ensures compatibility with Eskom’s new encryption system. Without it, your meter will not accept tokens after 2024.
2. How can I tell if my meter is KRN1 or KRN2?
Enter the code 1844 6744 0738 4377 2416 on your meter keypad. A display of “1” or “1.2” means KRN1, while “2,” “2.2,” or “r2: t2” indicates KRN2.
3. What happens if I don’t upgrade my meter?
You will not be able to load electricity tokens on your meter, leading to power disruptions.
4. Can I upgrade my meter online?
Yes, you can use Eskom’s chatbot, Alfred, at http://alfred.eskom.co.za/chatroom to update your details and follow the SMS instructions provided by Eskom.
5. What if I don’t have internet access?
You can dial *120*37566# on your mobile phone to get assistance with upgrading your meter.
6. How long does the upgrade process take?
The upgrade process is usually quick and can be completed within a few minutes once you have the recode tokens.
7. What should I do if my meter doesn’t accept the recode tokens?
Contact Eskom via their chatbot Alfred or the USSD code for further assistance.
8. Are there costs involved in upgrading my meter?
No, the upgrade process itself is free. You only need to purchase electricity to receive the recode tokens.
9. Can I still use my KRN1 meter before upgrading?
Yes, but you must upgrade before 2024 to avoid disruptions in loading new tokens.
10. Is the upgrade mandatory for all prepaid meters?
Yes, all Eskom prepaid meters must be upgraded to KRN2 to continue functioning post-2024.
Conclusion
Ensuring your prepaid meter is upgraded to KRN2 is essential for uninterrupted electricity access. By checking your meter’s status and following the outlined upgrade process, you can avoid future inconveniences and enjoy enhanced security. Whether you use recode tokens, Eskom’s chatbot Alfred, or the USSD option, the process is straightforward and accessible. Don’t wait until it’s too late—upgrade your prepaid meter today and stay connected to reliable electricity services