DStv remains one of the most popular satellite TV services in South Africa, but even the most reliable decoder can display error messages from time to time. Whether you are seeing E04 – Please insert smartcard or E48 – Searching for signal, it’s important to know that all error codes can be cleared online. This guide covers all error codes that DStv uses, what they mean, and the exact steps you can take to fix them—without unnecessary delays or confusion.
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Understanding DStv Error Codes and Online Clearing
All DStv error codes can be cleared online through DStv’s official Self Service platforms. This includes MyDStv on the web, the MyDStv app, USSD (*120*68584#), and WhatsApp (060 060 3788). These tools allow you to clear decoder errors instantly, without having to wait on hold for a call centre agent. Knowing what each code means will help you decide whether a quick online fix is enough or if you need technical assistance.
How to Clear All Error Codes Online
When your screen shows an error message:
- Visit dstv.com or open the MyDStv app.
- Sign in using your DStv Connect ID.
- Select Fix Errors or Clear Error Codes.
- Enter your Smartcard or IUC number.
- Choose the error you want to clear and follow the prompts.
Alternatively:
- Dial *120*68584# from your registered mobile number.
- Send the code (for example, “E16 1234567890”) to 32472 via SMS.
- WhatsApp “Hello” to 060 060 3788 and select the error-clearing option.
List of All DStv Error Codes and Fixes
Below is a breakdown of all error codes you might encounter and how to solve them.
E04 – Please Insert Smartcard
Indicates the smartcard is missing or incorrectly placed. Switch off the decoder, remove the card, wipe gently with a soft cloth, reinsert with the chip facing down and arrow pointing inwards, then power on again.
E05 – Unknown Smartcard
This means the decoder does not recognise the card. Remove, clean, and reinsert it. If the error persists, the card may need replacement at a DStv service centre.
E06 – Smartcard Failure
Usually caused by card damage. Try reseating it first. If unresolved, you’ll likely require a new smartcard.
E07 – Checking Smartcard
The decoder is verifying the card. If stuck for more than a minute, reboot and reinsert the card.
E100 / E101 – Smartcard Validation Failed
Occurs when the smartcard is not authorised for your decoder. Clear the error via Self Service, or contact support to re-pair the card.
E106 – Notification / E107 – Smartcard Error
These require you to clear the error online or request a revalidation via MyDStv.
E109 – Channel Currently Scrambled
The channel may not be in your package. Check your subscription or upgrade.
E118 – Channel Can’t Be Viewed
Likely a temporary restriction or mismatch. Clear via Self Service or change to an available channel.
E120 – Synchronisation in Progress
Wait a few minutes. If it doesn’t resolve, reboot the decoder and clear via MyDStv.
E16 – Service Is Currently Scrambled
Most often caused by non-payment. Once payment is made, clear the error via app, USSD, or SMS.
E17 – No Active Subscription
Indicates your decoder is not paired with an active package. Use Self Service to re-link the card.
E18 – Channel Is Not Available
Select another channel or confirm your package includes it.
E19 – Subscription Expired
Renew your subscription, then clear the error via MyDStv.
E30 – Checking Subscription Status
This appears after payment or activation. Wait or clear online.
E32 – Validation in Progress
If stuck, send “E32 [Smartcard number]” to 32472 or use Self Service.
E33-0 – Notification / E33-4 – Insert Correct Smartcard
Insert the correct smartcard associated with your decoder.
E37 – Invalid Channel Number
Choose a valid channel from your bouquet.
E38 / E39 – Service Is Not Available
Could be due to signal issues. Reboot the decoder and check your dish connection.
E42 – Parental Control Lock
Enter the correct PIN. If forgotten, reset it via MyDStv.
E43 – Channel Not Available for Your Country
The channel is not licensed for your region. Choose a different channel.
E45 – Service Not Allowed
Clear the error online or check your package restrictions.
E48 / E48-32 – Searching for Signal / Weather
Bad weather or poor signal causes this. If it persists after weather clears, check dish alignment or LNB.
E50 – No Services Available
Scan for channels again or check your package.
E600 – Validation in Progress
Similar to E32—clear via Self Service.
E70 – Service Not Available for Viewing
Switch to another channel or check bouquet.
E71 – Song Title and Artist Not Available
Metadata may be missing. No action needed—often temporary.
E72 – Rescan in Progress
Allow the scan to complete.
E73 – TV Link Overload
Too many devices connected. Disconnect extras or consult a technician.
E74 – LNB1 Overload
Possible short circuit. Power off and inspect the cable.
E75 – LNB2 Overload
Similar to E74—requires cable or equipment check.
Why All Error Codes Can Be Cleared Online
DStv’s online systems are linked directly to your account and decoder, allowing instant refresh commands to be sent. This means you no longer need to wait for a technician or call centre unless there’s physical damage or installation faults.
Tips to Prevent Future DStv Error Codes
- Pay your subscription on time to avoid E16 and E19.
- Keep your smartcard clean and properly seated.
- Protect your dish from obstructions and damage.
- Store your decoder in a dry, dust-free place.
- Use surge protection to prevent overload errors.
Frequently Asked Questions
Q: Can all error codes be cleared online?
A: Yes, all error codes can be cleared online via MyDStv, USSD, SMS, or WhatsApp.
Q: How do I clear E16?
A: Pay any outstanding balance, then clear it online or via SMS “E16 [Smartcard number]” to 32472.
Q: What causes E48-32?
A: Poor signal or bad weather. Wait or have your dish realigned.
Q: How do I fix E17?
A: Re-link your smartcard to an active subscription via Self Service.
Q: What number can I WhatsApp for help?
A: Save 060 060 3788, type “Hello”, and follow the menu to clear errors.
Conclusion On DStv Error Codes
Decoder errors are a part of digital satellite TV, but with the right knowledge, you can handle them quickly. The key takeaway is that all error codes can be cleared online. Whether it’s E04 – Please insert smartcard, E16 – Service is currently scrambled, E48 – Searching for signal, or any other from the full list, solutions are at your fingertips through MyDStv, USSD, SMS, or WhatsApp. By understanding each code and acting promptly, you keep your viewing uninterrupted and stress-free.
