Takealot.com is one of the most popular South African online retailers specializing in Electronics, Lifestyle, Media & Gaming, Fashion and Home Entertainment products. Officially launched in 2011, TAKEALOT offers a wide range of catalogue of officially distributed original Music, DVD, Games, Books and Software and Computer Hardware products through its website Takealot.com.
Online shopping in this leading ecommerce retailer in South Africa is made simple by easy registration and checkout procedures. Website security is provided GoDaddy Secure Server Certificate (Intermediate Certificate) – G2, so your credit card and personal information is secured.
History of Takealot
Takealot was founded in 2010 by Kim Reid and officially launched in 2011 after completing a transaction together with Tiger Global Management, a US-based investment firm, to buy an existing ecommerce company called ‘Take2’, which has later been transformed into takealot.com
Today, TAKEALOT is the leading online retailer in South Africa and one of the biggest and most innovative ecommerce businesses in Africa as a whole. It has rapidly advanced since its establishment, opening and expanding warehouses in Cape Town, Durban and Johannesburg. Now the company has more than 21 departments across Lifestyle, Fashion, Electronics, Media & Gaming.
In 2014, Takealot.com raised over $100 million led by Tiger Global Management. Takealot also bought Mr Delivery, which gave the company ownership over its own logistics network through the Takealot Delivery Team division (formerly Mr D Courier) and its own app-based food delivery service through the MR D Food division.
The same year, takealot then purchased Superbalist.com, a curated design and fashion website. In 2015, e-commerce website Kalahari.com and takealot.com successfully merged. Kalahari was established in 1998 and was South Africa’s leading online retailer with over 12 million products and 25 categories to choose from.
How Buying On Takealot.com Works
The first step of the buying process is to go to Takealot’s website and log into your account (if you don’t have one, create one for free). The website will then change based on your previous searches on Takealot and the products purchased.
Once you find a product you want to buy, click Add to Cart. It will then be added to your Cart. From there, you can proceed to Checkout and you will be redirected to a page where you can fill in your billing and shipping information. Once you entered your information and choose your shipping option, then click the confirmation button to complete your order.
Order Fulfillment Take a lot
Takealot’s amazing backend system starts operating once you submit your order. In most cases, orders from third-party sellers are directed to the seller website, which takes a cut of those sales. But most orders go via takealot’s warehouses in Cape Town, Durban and Johannesburg.
For example, the products in Amazon are stocked based on algorithms that predict the types and number of products being ordered in that region. So these fulfillment and algorithms centers can be different between the two major online retailers.
One of the things that make takealot.com stands out and continue to be the number one online retailer in South Africa is because it is faster and offer reasonable prices to its customers. The Takealot backend routes the order to the nearest fulfillment center where someone will collect it. Then the product is packed and put in a waiting delivery truck, this depends on the shipping option you chose. After a day or a few days you will receive your Takealot order.
If you don’t want them to deliver the product to your workplace or home address, you can select an option to pick up the product at Takealot Pickup Points. These pickup points give customers an alternative delivery location where they can collect their order.
How do I sign up for Takealot Account?
To sign up to takealot.com you need to follow the below steps:
- STEP 1: Visit www.takealot.com
- STEP 2: Click on Account
- STEP 3: Click on Personal Details
- STEP 4: Click on Sign Up to create a new account
- STEP 5: Fill in your personal details (name, surname, email address & password)
- STEP 6: Click on Register for takealot.com
- STEP 7: Enter your cell phone number when the new page pops up
- STEP 8: Start shopping
Takealot: Customer care contact number for delivery and other issues
Since Takealot South Africa is big, not everyone gets a smooth service. Sometimes after trying to talk to them on social media and they take time to respond, you might need to speak to a human being about an issue.
When it comes to responding to issues, Takealot customer care is on the ball.
Takealot contact number for customer care
Customer care number for takealot is 087 362 8000. Make sure you listen carefully because you will be given a number a number of options to choose from. Below are the Takealot customer care helpline options:
- Delivery queries
- Payment related
- All other queries
Image Courtesy: htxt.co.za
Zita Zimande is a sports news journalist from the University of Johannesburg. Besides being a sports fanatic, she loves to cook during her spare time.