Checking the status of your eWallet and verifying if any withdrawals have been made is an important step in managing your finances and ensuring the security of your funds. By monitoring your transaction history, you can stay informed about any unauthorized withdrawals and take prompt action if necessary. While the specific steps may vary depending on the eWallet service provider you are using, this guide will provide you with a general overview of how to check if your eWallet has been withdrawn.
What Is eWallet?
eWallet allows FNB customers to send money instantly to anyone with a valid South African cellphone number.
How to Check if eWallet is Withdrawn?
Call 087 575 9405. Please provide your card number, located on the back of your card next to the expiry date, and your PIN. If you are not sure of your PIN or have forgotten it, please reach out to FNB eWallet Call Centre for assistance at 087 575 9405.
How to Send FNB eWallet?
- Dial *120*321# on your mobile phone.
- Select ‘Send Money’.
- Select ‘eWallet’.
- Select the account you want to send money from.
- Key in the cellphone number you want to send to.
- Enter the amount you want to send.
- Select ‘Yes’ to send an SMS with an ATM PIN to the recipient for easy withdrawal.
- Confirm the amount and cellphone number.
How to Reverse eWallet Payment?
- Dial *120*321# on your mobile phone.
- Select option 4 ‘Send Money.’
- Next, choose option 5 ‘eWallet Reversal.’
- Select the transaction that you wish to reverse, and follow the prompts to complete the eWallet process.
What is the Maximum Amount That An FNB Customer Can Send to An eWallet?
It depends on the channel you’re sending from.
The maximum amount you can send to an eWallet:
| Online Banking | R3 000 |
| Cellphone Banking | R1 500 |
| FNB Banking App | R3 000 |
| FNB ATM | R1 500 (subject to cash withdrawal limit) |
If the system identifies the transaction as potentially fraudulent, these limits may be reduced.
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