eWallets are a convenient and popular way to send and receive money. However, if you make a mistake and send money to the wrong person, it can be difficult to get it back. In this article, we will provide a step-by-step guide on how to reverse an eWallet payment.
What is An eWallet Reversal?
An eWallet reversal is a process of reversing a payment that has already been made through eWallet. This can be done for a variety of reasons, such as sending money to the wrong person, making a typo in the recipient’s information, or accidentally sending money to yourself.
How to Reverse eWallet on FNB App
Unfortunately, currently FNB does not have an option to reverse eWallet on FNB App. If you want to reverse eWallet transaction, follow the below steps:
- Dial *120*321# on your phone to access mobile banking.
- Select “Send Money” (option 4).
- Select “eWallet reversal” (option 3).
- Now, select the transaction that you need to reverse.
How to Reverse eWallet
Follow these steps on your phone to reverse your eWallet:
- Dial *120*321# on your phone to access mobile banking.
- Select “Send Money” (option 4).
- Select “eWallet reversal” (option 3).
- Now, select the transaction that you need to reverse.
How to Send FNB eWallet in South Africa
Here’s how to send FNB eWallet using Cellphone Banking:
- Dial *120*321#
- Select ‘Send Money’
- Select ‘eWallet’
- Select the account you want to send money from.
- Key in the cellphone number you want to send to.
- Enter the amount you want to send.
- Select ‘Yes’ to send an SMS with an ATM PIN to the recipient for easy withdrawal.
- Confirm the amount and cellphone number.
FAQs
FAQs about Reversing eWallet Payments
Q: How long does it take to reverse an eWallet payment?
A: The amount of time it takes to reverse an eWallet payment will vary depending on your eWallet provider. However, it typically takes a few days to process a reversal.
Q: Can I reverse an eWallet payment if the recipient has already claimed the money?
A: In most cases, you cannot reverse an eWallet payment if the recipient has already claimed the money. However, there are some exceptions. For example, if you sent money to the wrong person due to fraud or a system error, you may be able to get your money back.
Q: Can I reverse an eWallet payment if the recipient is disputing the reversal request?
A: If the recipient is disputing the reversal request, your eWallet provider will investigate the matter. If the provider determines that the reversal is justified, they will process the reversal. However, if the provider determines that the reversal is not justified, they will deny the request.
Q: What are the chances of my eWallet reversal request being approved?
A: The chances of your eWallet reversal request being approved will depend on the specific circumstances of your case. However, if you act quickly and provide all of the necessary information, you will increase your chances of success.
Q: What can I do if my eWallet reversal request is denied?
If your eWallet reversal request is denied, you may be able to appeal the decision. To do this, you will need to contact customer support and provide additional information to support your case. You may also be able to file a complaint with the National Consumer Commission (NCC).
Conclusion
Reversing an eWallet payment can be a complex process, but it is possible. By following the steps and tips outlined in this article, you can increase your chances of getting your money back. If you have any questions or concerns, please contact your eWallet provider’s customer support team. They will be able to help you determine if a reversal is possible and guide you through the process.
Image Courtesy: FNB