Vodacom South Africa is a popular mobile network operator that offers a wide range of services, including data, voice, and SMS. In addition to these core services, Vodacom also offers a variety of subscription services, such as music streaming, video streaming, and gaming.
If you have subscribed to any of Vodacom’s subscription services and you want to cancel, there are a few different ways to do so. In this article, we will explain how to cancel Vodacom subscriptions using USSD, the My Vodacom App, and the Vodacom website.
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How to Cancel Subscriptions On Vodacom?
Canceling Vodacom subscriptions is a simple process that can be done using USSD, the My Vodacom App, or the Vodacom website. Follow one of the below options to cancel your Vodacom subscriptions.
Cancel Vodacom Subscriptions Using USSD
To cancel a Vodacom subscription using USSD, follow these steps:
- Dial *135*997# on your Vodacom mobile phone.
- Select the option for “Content Services”.
- Choose the “Unsubscribe” option next to the service you wish to cancel.
- Confirm your decision to unsubscribe when prompted.
Cancel Vodacom Subscriptions Using the My Vodacom App
To cancel a Vodacom subscription using the My Vodacom App, follow these steps:
- Open the My Vodacom App and log in to your account.
- Tap on the “More” tab in the bottom right corner of the screen.
- Under “My Account”, select “Content Services”.
- You will see a list of all the content services you are subscribed to. Tap on the name of the service you want to cancel.
- On the next screen, tap on the “Unsubscribe” button.
- Confirm your decision to unsubscribe when prompted.
Cancel Vodacom Subscriptions Using the Vodacom Website
To cancel a Vodacom subscription using the Vodacom website, follow these steps:
- Go to the Vodacom website and log in to your account.
- Click on the “My Account” tab in the top right corner of the screen.
- Under “Manage My Account”, select “Content Services”.
- You will see a list of all the content services you are subscribed to. Click on the name of the service you want to cancel.
- On the next screen, click on the “Unsubscribe” button.
- Confirm your decision to unsubscribe when prompted.
FAQs
How to Cancel Subscriptions on Vodacom South Africa FAQs
What types of subscriptions can I cancel?
You can cancel any subscription that you have with Vodacom, including:
- Value-added services (VAS), such as ring tones, wallpapers, and caller tunes
- Recurring data bundles
- Recurring prepaid plans
- Contract subscriptions
How can I cancel my subscription?
There are a few different ways to cancel your subscription with Vodacom:
- Online: You can cancel your subscription online using the My Vodacom app or website.
- Call center: You can call the Vodacom call center at 082 1958 to cancel your subscription.
- Vodacom store: You can visit a Vodacom store to cancel your subscription in person.
How long does it take to cancel my subscription?
It usually takes 24-48 hours for your subscription to be cancelled. However, it may take longer for certain types of subscriptions, such as contract subscriptions.
Will I be charged a cancellation fee?
Vodacom may charge you a cancellation fee if you cancel your subscription during the initial period or a renewal period. The amount of the cancellation fee will depend on the type of subscription you are cancelling.
How can I check if my subscription has been cancelled?
You can check if your subscription has been cancelled by logging into the My Vodacom app or website. You can also call the Vodacom call center at 082 1958 to check if your subscription has been cancelled.
Can I cancel my subscription before the end of the billing cycle?
Yes, you can cancel your subscription before the end of the billing cycle. However, you may not be able to get a refund for any unused services.
Can I cancel my subscription if I am in arrears?
No, you cannot cancel your subscription if you are in arrears. You will need to pay your outstanding balance before you can cancel your subscription.
Can I cancel my subscription if I am under contract?
Yes, you can cancel your contract subscription, but you may be charged a cancellation fee. The amount of the cancellation fee will depend on the terms of your contract.
What should I do if I have trouble cancelling my subscription?
If you have trouble cancelling your subscription, you can contact Vodacom customer support for assistance.
Conclusion
To conclude, it is relatively straightforward to cancel your Vodacom subscription in South Africa. You can do this online, through the call center, or at a Vodacom store. It usually takes 24-48 hours for your subscription to be cancelled, but it may take longer for certain types of subscriptions, such as contract subscriptions. You may be charged a cancellation fee if you cancel your subscription during the initial period or a renewal period, but you can check with Vodacom customer support to find out the exact amount.
If you have any trouble cancelling your subscription, you can contact Vodacom customer support for assistance.
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