In the dynamic landscape of digital banking, Capitec Bank empowers its clients with innovative features, including the ability to reverse unauthorized transactions directly through the Capitec App. This guide walks you through the process of reclaiming control over your finances by reversing a debit order using the Capitec App.
How to Reverse Money Using Capitec App: A Step-by-Step Guide
If you discover an unauthorized debit order on your Capitec account, the following steps will guide you through the process of disputing and reversing the transaction:
Step 1: Open Capitec Mobile Banking App
- Launch the Capitec Mobile Banking app on your mobile device.
Step 2: Choose “Transact”
- From the app’s menu, select the “Transact” option.
Step 3: Select “Debit Orders”
- Navigate to the “Debit Orders” section within the Transact menu.
Step 4: Enter Secret Remote PIN
- Enter your secret Remote PIN to securely sign in to your Capitec account.
Step 5: Choose Debit Order from History Menu
- Review the list of debit orders and select the unauthorized debit order you wish to dispute.
Step 6: Specify Reason for Dispute
- Choose a reason for disputing the debit order. Options may include unauthorized transaction, incorrect amount, or other relevant categories.
Step 7: Accept the Agreement
- After specifying the reason, you may be prompted to accept an agreement related to the dispute. Review and accept the agreement.
By following these steps, you initiate the process of reversing the unauthorized debit order directly through the Capitec App.
Important Notes:
- Dispute Limit: Only debit orders of under R800 can be disputed through the Capitec App. Transactions exceeding this limit require a visit to the nearest Capitec bank branch.
- Time Sensitivity: It’s crucial to dispute unauthorized debit orders promptly. The success of the dispute and reversal process is higher when initiated immediately after the transaction and within 40 days.
Frequently Asked Questions (FAQs):
Q1: Can I reverse any transaction using the Capitec App?
- A1: No, you can only reverse certain types of transactions. Cash send transactions or transfers to another Capitec account are examples of transactions that can be reversed.
Q2: Is there a fee for reversing a transaction using the Capitec App?
- A2: Capitec Bank does not charge a fee for reversing a transaction through the app. However, fees or charges associated with the initial transaction may not be refunded.
Q3: How long does it take to reverse a transaction using the Capitec App?
- A3: The processing time for reversing a transaction varies based on the type of transaction. While some reversals may be immediate, others may take a few days.
Conclusion:
In conclusion, the Capitec App offers clients a user-friendly and efficient way to dispute and reverse unauthorized debit orders. By following the outlined steps and understanding the key considerations, Capitec Bank clients can swiftly reclaim control over their finances, ensuring a secure and transparent banking experience.
Disclaimer: This guide is provided for informational purposes and is not an official communication from Capitec Bank. Users are encouraged to refer to Capitec Bank’s official channels and support for precise and up-to-date information.
Image Courtesy: www.capitecbank.co.za