What is GovChat And Does it Work in South Africa? GovChat is South Africa’s largest citizen engagement platform founded by 2016 by Eldrid Jordaan. GovChat was created to help citizens to connect and communicate with national, provincial and local government representatives in South Africa in real-time, via chatbots, WhatsApp and via USSD. Users can also use GovChat South Africa to submit SASSA Applications. In this article, you will learn more about what is GovChat and how it works in South Africa.
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What is GovChat?
GovChat is South Africa’s largest citizen engagement platform founded by 2016 by Eldrid Jordaan. GovChat is the official engagement platform for the South African government at a national level. GovChat is not a mobile app but rather users your existing platforms such as Facebook Messenger, and WhatsApp and allows you to then engage in chats with government. However, you can login to the GovChat App by visiting https://govchat.app/login
As of 2021 December, GovChat had over 8.4 million active users, 12,849,738 SASSA applications received, 560,988,062 messages processed and 105,523,156 PWA page views.
How Does GovChat Work in South Africa?
GovChat platform is designed to facilitate engagement between government and the communities they serve. GovChat South Africa enhances governance transparency and accountability through the provision of tools for citizens to measure service levels, combined with the technology and empirical data analytics for government to improve them.
Here’s how GovChat works in South Africa:
- Step 1: Go to www.govchat.org
- Step 2: Click on GovChat Now button
- Step 3: Choose how you’d like to connect, e.g. Via the GovChat App, Facebook Messenger or WhatsApp
- Step 4: Connect to the right platform by providing your details and start chatting
About GovChat
GovChat South Africa enables citizens to connect and communicate with national, provincial and local government representatives in South Africa in real-time, through chatbots, Whatsapp and via USSD. The platform was founded in 2016 by Eldrid Jordaan, who is a former Ministerial special advisor and served as an advisory board member at Mxit.
Image Courtesy: stuff.co.za
